Wandsworth Removals Terms and Conditions
These Wandsworth removals terms and conditions set out the basis on which our removal service is provided to domestic and commercial customers across the UK. By making a booking, you agree that these conditions apply to the services we supply, including planning, loading, transport, unloading, and any additional service that has been agreed in writing before the job begins. Please read this document carefully before confirming your booking, as it explains your rights, responsibilities, and the limits of our liability.
For the purposes of this agreement, references to ???we??�, ???us??�, and ???our??� mean the removals company providing the service, and references to ???you??� or ???the customer??� mean the person or business requesting the move. These removal company terms apply whether the service is a full house move, part-load removal, office relocation, storage transfer, or any other agreed transport arrangement. If there is any conflict between a written quotation and these terms, the quotation will usually take priority for the specific items or services listed, unless otherwise stated.
Nothing in these moving services terms affects your statutory rights under UK consumer law. However, because each move is different, we may need to rely on the information you provide when preparing the quotation and scheduling the work. It is therefore important that all details you give are accurate and complete, including access restrictions, the number and type of items, parking arrangements, and any special handling requirements.
To make a booking, you may be asked to provide your name, collection and delivery addresses, preferred dates, a description of the property or premises, and an inventory or estimate of goods to be moved. A quotation may be based on your written details, a survey, photographs, or a site visit. Once the booking is accepted, we will confirm the agreed service in writing. The booking is not guaranteed until we have confirmed availability and received any required deposit or advance payment.
Booking process means that you must check all details carefully before confirming. If anything changes after confirmation, you must tell us as soon as possible. Examples include additional rooms, extra floors, lack of lift access, changes in vehicle access, or the need for packing materials, dismantling, reassembly, or specialist handling. If the information you provide is incomplete or inaccurate, we may revise the quotation, adjust the service, or change the scheduled time in order to reflect the actual work required.
We reserve the right to decline or cancel a booking if the move would be unsafe, unlawful, or outside our operational capacity. This may include circumstances where there is no suitable access, where goods are prohibited or undeclared, or where weather, traffic restrictions, or property conditions make the work impractical. 
If we need to cancel due to our own operational reasons, we will aim to give reasonable notice and, where relevant, refund any sum paid for the cancelled portion of the service in accordance with these terms.
Our quotations are usually based on the details available at the time of pricing and may be revised if the scope of work changes. Unless stated otherwise, prices are quoted on a fixed-price basis for the agreed service, provided that the information supplied is accurate and the move is completed within the agreed time and conditions. If the service becomes significantly more complex because of issues not disclosed in advance, additional charges may apply for extra labour, waiting time, parking, fuel, storage, or equipment.
Payments must be made using one of the payment methods accepted at the time of booking. We may require a deposit to secure the date, and the balance may be due before unloading is completed or immediately after the service, depending on the booking type and the quotation provided. Any deposit is normally non-refundable except where we cancel the service or where a refund is required by law. Late payments may result in additional fees, suspension of future bookings, or recovery action.
All prices are stated in pounds sterling unless otherwise agreed. Unless expressly stated, prices do not include extraordinary costs such as congestion charges, tolls, parking penalties caused by customer instructions, ferry costs, or expenses associated with delays outside our control. If our team is required to wait because the property is not ready, access is blocked, keys are unavailable, or payment is not made on time, we may charge a waiting fee at the rate stated in the quotation or, if none is stated, at a reasonable market rate.
If you cancel a booking, you must notify us as soon as possible. Cancellations made more than a reasonable period before the scheduled date may be eligible for a refund of some or all of the amount paid, depending on the notice given and any non-recoverable costs already incurred. Where cancellation takes place close to the move date, we may retain the deposit or charge cancellation fees to cover administration, reserved labour, and vehicle allocation. Any specific cancellation charges will be set out in your quotation or booking confirmation.
If you postpone or reschedule, we will do our best to accommodate the new date, but availability cannot be guaranteed. Rebooking may involve a revised price if the new date falls in a different season, requires additional resources, or changes the planned route or service level. If we have already incurred costs for packing supplies, survey time, storage preparation, or third-party arrangements, you may still be responsible for those costs even where the move itself does not proceed.
We may cancel or suspend the service if you fail to make payment, if the premises become unsafe, if the move would breach applicable law, or if you or anyone acting on your behalf behaves abusively, threatens staff, or obstructs the work. In such cases, we may charge for work already completed, including loading, transport, and waiting time. 
Any refund due will be limited to sums received for parts of the service not yet carried out, less any legitimate deductions permitted by these terms or by law.
Our staff will take reasonable care when handling your goods, but liability is limited to the extent permitted by law. We are not responsible for damage resulting from pre-existing faults, ordinary wear and tear, structural weakness, inadequate packing by the customer, or items that are inherently fragile unless we have agreed in writing to pack or specially handle them. You should notify us of any items of particular value, fragility, or unusual dimensions before the move begins.
Unless we have agreed otherwise in writing, you are responsible for ensuring that items are adequately packed and ready for transport. Where we provide packing as part of the service, our responsibility is limited to reasonable care and skill, not to the intrinsic condition of the items packed. We are not liable for loss or damage caused by delays outside our reasonable control, including severe weather, road closures, accidents, strikes, or instructions from authorities. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
If you need to make a claim, you must notify us in writing within a reasonable time and provide evidence of the alleged loss or damage. You must allow us a reasonable opportunity to inspect the goods, investigate the issue, and, where appropriate, repair, replace, or compensate according to the terms of the quotation and any applicable insurance arrangement. Any claim may be reduced or rejected if you fail to mitigate your loss, if you do not disclose relevant information, or if the alleged loss is not supported by reasonable evidence.
Customers must comply with all applicable waste regulations and must not ask us to transport, dispose of, or handle anything that is illegal, hazardous, or contaminated unless we have expressly agreed and are licensed to do so. This includes asbestos, chemical waste, clinical waste, batteries, oils, solvents, gas cylinders, and other controlled materials. Any suspected prohibited waste may be refused, isolated, or reported to the relevant authority where required. The customer is responsible for declaring the nature of all items before the move.
If the service includes removal of unwanted items, disposal will only be carried out in accordance with UK law and any relevant site rules. We may separate reusable goods, recyclable materials, and general waste where appropriate, but we do not guarantee that all items will be recycled or reused. You remain responsible for ensuring that waste transfer arrangements are lawful and accurate. Where a waste transfer note, duty of care record, or other documentation is required, you must provide accurate information and cooperate with the process.
We may refuse to take or dispose of any item that appears unsafe, unlicensed, or likely to breach environmental or transport regulations. If prohibited waste is discovered after loading has started, we may stop work, unload the item at the customer???s expense, or arrange lawful disposal if it is safe and permitted to do so. 
Any additional cost associated with compliance, specialist handling, or disposal may be charged to the customer. You agree that you will not conceal the presence of restricted materials in furniture, boxes, appliances, or storage containers.
You are responsible for obtaining any building permissions, parking permits, lift reservations, or access approvals needed for the move, unless we have expressly agreed to arrange them. We may rely on your instructions regarding access, route selection, and timing. If those instructions are incorrect or incomplete, and this causes delay, extra labour, or damage, we may charge additional fees. You must ensure that children, pets, and bystanders are kept clear of the working area so that the service can be carried out safely.
We will not be liable for indirect or consequential losses such as loss of profit, loss of business, missed deadlines, emotional distress, or loss of opportunity, except where such exclusion is not permitted by law. Our total liability for any claim arising from the service shall generally be limited to the amount paid or payable for the specific service giving rise to the claim, subject always to mandatory legal rights and any separate insurance or contractual cover that has been agreed in writing. This limit applies to the fullest extent permitted by UK law.
Our operatives may refuse to move items that are excessively heavy, unstable, dangerous, or likely to cause injury or damage. Where specialist equipment or additional personnel are needed, we may either arrange this for an extra charge or ask you to appoint a suitable specialist. We are not responsible for dismantling or reassembling items unless this has been included in the agreed service. Any attempt by the customer to instruct staff to perform unsafe work may result in immediate suspension of the job.
Force majeure means any event beyond our reasonable control, including but not limited to fire, flood, adverse weather, civil disturbance, industrial action, road accident, government action, or unexpected equipment failure. If such an event prevents or delays performance of the service, we will notify you as soon as reasonably practicable and may rearrange the service date or terminate the affected part of the booking without liability for consequential loss. We will always act reasonably and seek to minimise inconvenience where possible.
If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No waiver of any right or remedy shall be effective unless agreed in writing. If we choose not to enforce a right on one occasion, that does not mean we have waived that right in the future. These terms, together with the quotation and booking confirmation, form the entire agreement between you and us in relation to the relevant service.
By confirming a booking, you acknowledge that you have read, understood, and accepted these UK removal terms. You also confirm that you are authorised to enter into the agreement on behalf of any other person or business with an interest in the goods being moved. We may update these terms from time to time, but the version in force at the time of your booking will apply to that booking unless a change is required by law. Clear communication, accurate information, and timely payment help ensure that the service is delivered smoothly.
If any dispute arises, both parties should first attempt to resolve the matter in good faith by exchanging relevant information and, where appropriate, allowing a reasonable period for review or rectification. Formal complaints should be based on factual details, dates, and evidence relating to the move. We may request photographs, receipts, inventories, or other supporting material before accepting a claim or considering a remedy.
These terms are governed by the laws of England and Wales, and any dispute arising from or in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. This governing law clause applies regardless of where the customer lives, where the goods are collected, or where the destination is located within the UK.
This document is intended to provide a fair and transparent framework for our removals service terms. It protects both the customer and the business by setting clear expectations on booking, payment, cancellation, liability, and lawful waste handling. If you proceed with a booking, you do so on the basis that these conditions will apply to the relevant service and any agreed additions made in writing.